Making a Complaint
We’re here to help
We are help to help resolve any problem you might have. We are registered with the Financial Conduct Authority No 306946 and you can check our registration details here.
Help us get it right
We continually work to get things right. However, in the unlikely event that the service we provide does not meet the standards you expect, you have the right to complain. Our Customer Complaints Charter is available to view here.
We have a detailed complaints handling process in accordance with FCA rules, but if your complaint is not reportable under FCA rules, we would still like you to contact us so we can try to resolve the problem.
Post your complaint to:
Sutton Specialist Risks Ltd
Bull Wharf
Redcliff Street
Bristol BS1 6QR
Or contact us on:
T: 0117 9300 100
E: info@ssr.co.uk
FCA
We are registered with the FCA (Financial Conduct Authority) - No 306946.
You can check our registration details here: FCA
Eligible Complainants
Eligible Complainants also have the right to lodge a complaint with the Financial Ombudsman Service. FOS rules state that you must give us the opportunity to resolve the complaint and the FOS will not deal with your complaint until we have sent you a final response letter (unless we have not responded to your complaint with a decision within 40 days)
The definition of Eligible Complainants can be found in the FCA Handbook.
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